Shipping policy

Shipping & Delivery

You will receive an email with shipping information when your package is on its way. 

Shipping to countries inside the EU, the delivery time might take up to 5 business days.

For countries outside the EU, delivery might take longer and is subject to the country’s specific border controls.

All orders are shipped from Denmark via Postnord from our warehouse in Denmark. Please note that it might take 1-3 business days before your order is shipped from our warehouse. Bobbi Balloon ApS is not responsible for any shipping delays that Postnord might cause.

If your order has been delivered to a pick up point, make sure to pick it up in time. Otherwise it might get sent back to the warehouse. If you are unable to pick up your order in time, contact either the pick up point directly or the shipping company. Any costs connected with these returns are not covered by Bobbi Balloon ApS. 

We offer shipping to all countries in the EU, as well as some countries outside the EU. Below you can find an overview of the shipping fees to the different countries. 

Denmark: 

Bobbi Balloon offers free shipping within Denmark on orders above 500 DKK. For orders under this amount a shipping fee of 38 DKK will be added to the order.

EU countries:

Bobbi Balloon offers free shipping within the EU on orders above 100 EUR (750 DKK). For orders under this amount a shipping fee of 10 EUR (75 DKK) will be added to the order.

Non-EU countries: 

For orders to countries outside the EU a shipping fee of approximately 17 EUR (125 DKK) will be added to the order. When shipping to countries outside the EU there might be additional taxes that might have to be paid by the customer (see section about customs).

Customs: 

Any customs and import duties that are charged once the order reaches its destination country must be paid by the customer (the recipient of the order). Countries where this applies are for instance Norway and Switzerland. Bobbi Balloon ApS has no control over the charges and customs policies of these countries and therefore does not take part in covering these. For more information, please contact your local customs office regarding possible import duties for your orders. The refusal to pay such fees will cause a cancellation of the order. Shipping fees and custom clearance costs associated with the cancellation will be subtracted from the total amount refunded to you.